Frequently Asked Question - Email Related Enquiry

What is POP3 email and how do I create a POP3 email account?
POP3 (Post Office Protocol 3) email stores your email on the server to be downloaded locally by your email program. If you don't want to use POP3 email, you can setup an email redirect to forward your email to an outside email address. You can set up as many POP (Post Office Protocol) email accounts as you require, up to your maximum limit. Each one of these is in the standard email formation of address@yourdomain.com. As with your default email address, you can access these accounts through NeoMai/Horde or through your own offline email application. To add an email account: Click on the Add / Remove accounts link in the Mail Menu area. Click on the Add Account link. Enter the first part of the email address and the password for the account in Email and Password fields. Click on the create button. Your new account has been added

How do I change the password for a POP3 email account?
You can change the password on any of your email accounts whenever required. It is useful to occasionally do this to maximize your email security. You should always change your password if you think someone else has access to your account. Note: Make sure that you change the password in your offline email application as well, or you will not be able to upload or download email to this account. To change an email account password: Click on the Add / Remove accounts link in the Mail Menu area. Click on the change password button next to the required email address. Enter the new password in the New Password field. Click on the change button. Your password has now been changed for that account. You can also change the password by login on-line. Please go to http://www.yourdomain.com/webmail/, login with your account information and select the "change password" option.

How do I create a email forward?
Forwards simply allow you to automatically forward email sent to one account to another account. This is useful when you work at two separate locations, or have gone on holiday. To add a forwarder: Click on the Forwarders link in the Mail Menu area. Click on the Add Forwarder link. Enter the first part of the email address that will be forwarded in the first field in the "Add forwarder" area. Enter the full email address that the forwarder will forward mail to in the second field. Click on the add forward button.

How do I configure my email application for POP3 email?
POP Server name: mail.yourdomain.com
SMTP Server name: mail.yourdomain.com
username: your-username@your-domain.com
password: your-password

How do I access my email via a web browser?
You can access webmail via: http://www.yourdomain.com/webmail/

How can I send all unresolved email to one "catch-all" email address?
Any email that is sent to an unknown account at your domain name, such as unknown@yourdomain.com, gets automatically rerouted to your default email account. All web site accounts are automatically assigned a default email address - username@yourdomain.com - which you can change, if required. To set your default email address: Click on the Default Address link in the Mail Menu area. Click on the Set Default Address link. Enter the complete email address of the new default in the field next to your web site name drop-down list. Note: You can enter :blackhole: to throw away all incoming mail, or :fail: to bounce the email back to the sender. Click on the change button. Your new default email address has now been set.

How do I setup an autoresponder or vacation reply?
Auto-responders are email messages that are sent automatically when an email arrives for a specific email account. auto-responders are most commonly used for an "Out of Office" style message to inform your correspondents that you are not available, without you having to reply manually. You can have more than one auto-responder on one account. Note: You can not add HTML code to the email reply - plain text only. To add an auto-responder: Click on the Auto-Responders link in the Mail Menu area. Click on the Add AutoResponder link. Enter the address of the account that the auto-responder responds to in the Email field. Enter your name or address in the From field. You do not have to put anything in this field. Enter the subject line of the auto-responder in the Subject field. Enter the auto-responder message in the Body field. You can not use HTML code in this field - plain text only. Click on the create button.

What is spam assassin, and how do I enable it?
Spam Assassin is a mail filter installed on a mail server used to identify spam. It checks for spam using a large number of pre-set rules that check the header, body, and sender of all email messages sent to your domain mailbox. To enable Spam Assassin: Click on the Spam Assassin link in the Mail Menu area. Click on the enable spam assassin button.

How do I block emails?
You can block unwanted email according to email address, subject, header, recipient, or even phrases inside the body of the message. To block unwanted email: Click on Block an Email Click on Add Filter. Use the drop down menus to choose what you want blocked. For example, you might want to filter out pornographic email messages. You could choose Subject, Body or Any Header from the first drop down menu, and Contains from the second drop down menu. Then type a phrase or word that frequently appears in the header or body of email you receive that promotes pornographic content. For example "babes." To block email from a specific source, just choose From in the first drop down menu, then Equals from the second menu. Type in the person's email address in the box and click Activate. To remove an email block/filter: Click on Delete to the right of the filter that you would like to delete.

I can't send email. What's wrong?
Our SMTP servers are configured as secure relays. This means that you cannot simply reference "mail.yourdomain.com" as an Outgoing mailserver unless you successfully log in via one of your pop3 accounts at "mail.yourdomain.com' before you try to send. This is a mandatory setting to prevent spammers from using our mailservers as havens for unsolicited email. If you are getting a "relaying prohibited" or "disconnected by administrator" error, it means that you haven't logged into the pop3 server at your domain before you tried to send through the smtp server at your domain. To log in, you need to check for mail first. In addition to this, you might not be able to send regardless of if you check mail successfully. Some ISPs have it set so that their users cannot use an outbound SMTP server to relay messages. If you are still experiencing problems sending through your domain, and are certain that you have logged in via pop3 to an account at your domain, you might want to contact your local ISP to see if they do allow their users to use outbound smtp servers. Several large ISP's are in the process of blocking all access to port 25 (the SMTP port). They do this so that you will be forced to use their outgoing SMTP servers. Instead of using mail.yourdomain.com as your outgoing mail server, you should use the SMTP servers that your ISP provides you with.

Why do I get a "Relaying Denied: Authenticate with POP first" error when trying to send email through the server?
You need to login to your pop account and check your mail first. The server has anti-spam software installed that won't allow anyone to use the smtp server until they have logged in first. This keeps just anyone from connecting to the server and sending out thousands of messages. You may need to wait 20-30 seconds before trying to send mail again for the server process to recognize you after you check your mail. Once you have logged into the pop server and have been authenticated, you will be allowed to send mail for 30 minutes without having to login again. If you do login again, your 30 minutes will start from the time you logged in last.

How do I setup email (outlook)
1. Go to Tools | Accounts 2. Click on Add | Mail 3. In Display Name, type whatever you want. Click "Next" 4. E-mail address: name@[yourdomain].com Click "Next" 5. My incoming mail server is a "POP3". 6. Incoming Mail(POP3 or IMAP)server: mail.[yourdomain].com 7. Outgoing Mail(SMTP) server: mail.[yourdomain].com or what your ISP provided you.* 8. Click Next 9. POP account name: [username], Password: [passwd] Click "Next". 10. Internet Mail Account Name: whatever you want 11. Choose your connection type depending on your connection method. If using AOL, choose "Connect through ...LAN..." option. 12. Click "Finish" Microsoft Outlook 2000/98 1. Go to Tools | Accounts 2. Click on Add | Mail 3. In Display Name, type whatever you want. Click "Next" 4. E-mail address: whatever@[yourdomain].com Click "Next" 5. My incoming mail server is a "POP3". 6. Incoming Mail(POP3 or IMAP)server: mail.[yourdomain].com 7. Outgoing Mail(SMTP) server: mail.[yourdomain].com or what your ISP provided you.* 8. Click Next 9. POP account name: [username], Password: [passwd] Click "Next". 10. Internet Mail Account Name: whatever you want 11. Choose your connection type depending on your connection method. If using AOL choose "Connect through ...LAN..." option. 12. Click "Finish"

How do I setup email (eudora)
1. Install and start up the Eudora program 2. Select "Settings" from the "Special" menu 3. Select the "Getting Started" tab, then under Real Name, enter your Real Name 4. Under "POP Account" put [username]@[yourdomain].com 5. In "Return Address", enter whatever@[yourdomain].com 6. If you use the Macintosh version, the radio button for TCP/IP connection should be highlighted 7. Click the "Personal Information" tab (also only for the Macintosh version) 8. Under POP account put [username]@[yourdomain].com again 9. Fill out the "Real Name" and "Return Address" as you did before 10. Under "Dialup User Name" enter yourdomain (do not enter .com or .net here) 11. Click the "Hosts" tab then enter [username]@[yourdomain].com again under POP Account, and put yourdomain.com under SMTP Server. 12. Go to the "Checking Mail" tab and make sure "Save Password" is checked.