Frequently Asked Question - Technical Related Enquiry

Where is the full directory path?

/home/your user name/public_html

What is the path to perl?
The path to perl is /usr/bin/perl .

What is the path to sendmail?
The path to sendmail is /usr/sbin/sendmail .

What is the path to my cgi-bin?
The path to your cgi-bin is /home/your user name/public_html/cgi-bin/

How do I configure my e-mail?
You should use "" as your incoming mail(POP3) and outgoing mail(SMTP). The username will be your FULL email addess (

How do I upload my web-site?
You need to use a program such as cuteftp or wsftp .

What details do I use to connect to your server using WSFTP or CuteFTP?
You should connect using your domain name "", you will also need your username and password you received in your account activation e-mail.

Which is my root website folder?
You have to upload your index.html or index.htm file in the 'public_html' folder, and this is your root folder that is pointed by your domain name.

Why can't I create sub-domains?
If your domain is not pointing to our nameserver and is still in the progress of been transferred, you CANNOT create sub-domains. You will have to wait until your domain has fully propagated before you can create sub-domains.

What domains do you support?
We support all domains, including foreign domains.

Where are my raw log files?
They are located within your control panel. Login and click "Statistics -> Download Raw Access Logs"

I forgot my password what do I do?
We understand accidents do happen, if you ever forget your password, please email to and request for your password to be resetted. Please include your first and last names for verification sake.

How Do I Password Protect Directories?
The Password Protect Directory feature in your Control Panel allows you to restrict access to a particular directory within your account and allow access by assigning usernames and passwords to individuals that you choose to allow such access. To access this feature click on Web Protect. You will be asked to select the directory that you want to protect, simply click the text link of the directory name and you will be taken to the screen where you complete the specifics for user information. You will need to enter a unique name (Protected Resource Name) for this password protection in the upper section of the screen. The name must be a single word or phrase with no spaces. Enter the name and click the save button. Now you are ready to add users that can have access to the specific directory. To add a new user, simply input the username and password and click Save. You will be taken to a screen that will confirm the new user and you can click the link on the bottom of the screen to go back and add more users. To change a password for a user, simply input the username and the new password for the user and click Save. NOTE: Usernames and passwords MUST be from 6 to 8 characters long. Any less than 6 or greater than 8 will cause your protected directory cease to function and you will receive an error when trying to enter the directory. To delete a user, select the user from the list and click the Delete button.

What are subdomains and how do I create them?
When you create a subdomain, a directory with the name of the subdomain is created inside the public_html directory. This directory is mapped to the subdomain. For example, if you create a subdomain called, a directory called sub1 will be created inside your public_html directory, files that you place inside the sub1 directory can be accessed by directing your browser to one of the following URLs: All subdomains setup through the control panel draw their resources from the parent account plan.

Can I Do My Own Backups?
Yes, This option in your Control Panel allows you download a compressed file that contains the directories and/or files located in your account. This is an excellent way to backup your own files. We HIGHLY recommend that you make it common practice to backup your own web pages. Once you've downloaded the compressed file, you can keep it in your local computer. If you ever need to restore the compressed file, just return to this part of your Control Panel, click Browse, look for the file in your local computer and click Upload.

How can I check disk storage and traffic quotas for my website?
Log into cPanel Enter your Login Name and Password. The home page --> Account will give you the disk storage and traffic quotas information.

Where can I view my website statistics?
Log into cPanel Enter your Login Name and Password Click on Statistic ---> Webalizer. Webalizer is a more complex stats program which produces a nice variety of charts and graphs about who has visited your site. This is probably the most popular stats engine available today. You have two options available to you.

How do I create a custom error pages?
Error pages are served to Internet users when any one of a variety of errors occur, such as when a user enters an incorrect URL or is not authorized to access a specific directory in your web site. Companies often customize error pages to brand them with a specific corporate image and a link to their home page. You do not have to customize these pages - the error page is always available, whether customized or not. To create or modify a customized error page: Click on the Error Pages link in the Account Settings area. Click on the button of the required error page, such as the 403 button. Enter the HTML code for the error page. You can use the buttons at the top of the page to insert variables into the displayed code.

What are CGI scripts?
CGI (Common Gateway Interface) is a standard for running external programs from a Web server. CGI allows the returned HTML page to be dynamic - for example, with a CGI script you could access information in a database and format the results as part of an HTML page. Not surprisingly, CGI scripts are very popular and used extensively throughout the World Wide Web. There are a number of very good introduction to CGI documents available on the Web. The information given below is a summary of the most important points to remember when using CGI. Please refer to the following for a more in-depth introduction: Intro to CGI - one of the best introductions available. Ada's Introduction to CGI - a useful introduction. Key points to bear in mind when using CGI scripts: The pre installed scripts available through cPanel are the easiest to use, but if a certain script does not do exactly what you want, feel free to look for better scripts on the Web. You can usually find a script to do almost anything, especially if you are prepared to pay. Read all available documentation on a particular script before using it. This will help avoid most problems. CHMOD ("Change Mode") means change the permissions on a particular file (usually the script itself). The cPanel File Manager allows you to quickly do this, as do most FTP tools. Important - after uploading cgi-bin scripts, CHMOD to 755 (unless the script documentation specifically states otherwise). For example, you need to CHMOD the pre-installed cPanel CGI EMail scripts to 755 to use them properly. Many scripts need to know the path to Perl (scripting language engine) and to sendmail (HTTP mail engine). You can find this information on the front page of cPanel. Make sure you test your scripts repeatedly! Testing is vital to make sure everything is working to your satisfaction.

What is SSI?
Server Side Includes When using a UNIX system it is sometimes necessary to enable certain HTML files executable for the purpose of using SSI. Server Side Includes are often used to run a cgi script. An include is called with an example such as this: After you insert your include, you must mark the HTML file as executable so the server will parse the file. This is done using one of two options. 1.) Renaming the file to .shtml: On our server any file name .shtml will be parsed. So instead of having an index.html file, you would name it index.shtml. This is the easiest way of enabling includes. 2.) CHMODing the file to 777: With CHMOD 777 you can also mark a file as executable. It is important to only make the files which you want parsed executable. This poses certain security issues, as well as a strain on our resources, as the processor has to work harder to parse a file.
------------------------ Reasons for Using SSI ------------------------
SSI is often used to include something into an HTML page. You can insert the contents of one HTML page into another page. An example of a practical usage for this would be to include your e-mail address at the bottom of each page. If you do this as an include, then when your e-mail address changes, you will only have to update it on one page and not your entire web site. Another usage is to call cgi scripts into action. Many counters, clocks, and other scripts are called using SSI. The command used will most likely be provided in the documentation of your cgi script.

Do you allow CGI to run on your servers?
We do allow running of cgi scripts on the servers, however they must conform to our acceptable server resource usage policy.

How do I access my control panel? (Replace with your actual domain name and login in with your username and password)

Where are all the files and directories in my home directory?
public_html - Your web directory and place all html web files there. Public_ftp is your anonymous ftp directory.

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